Customer service and satisfaction are the prime focus for the Company. Providing prompt and efficient service will not only to attract new customers, but will also help to retain existing ones. Our objective is to minimize instances that give rise to customer complaints and create a review mechanism to ensure consistently superior service behavior. We ensure prompt redressal of all complaints and use it for effecting necessary changes to improve the services further.

After examining the matter, the Company will endeavour to send the customer its response within 4 weeks and intimate the customer how to escalate the complaint to higher level, if he/she is not satisfied with the response. The Board will periodically review the functioning of the grievance redressal mechanism at various levels of management and a consolidated report, if any of such reviews shall be submitted to the Board of Directors of the Company at regular intervals.